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Shipping Policy

We offer FREE shipping on every order only within India. Your order will be shipped to you fully insured. We urge all customers to inspect the package for any damage or tampering before receiving or signing for receipt.

Shipping Time - Minimum 10 Business Days - Maximum 12 Business Days

For our Indian customers, after your item has been packaged, it will be shipped and delivered free via one of the following carriers.

For our International customers, after your item has been packaged, it will be shipped and delivered via the following carrier.

The shipping charges for our international customers are charged at the time of order booking.

Return and Exchange Policy

At The Karat Store, we strive to provide you with exquisite jewelry pieces that exceed your expectations. We understand that sometimes situations may arise where you may need to return or cancel your order. Below is our comprehensive return and refund policy to ensure your complete satisfaction:

Damaged Product Return: We accept returns only in the event of receiving a damaged product. To avail of the return facility, customers are required to provide a video of the unboxing process, showcasing the damaged item. Please inform us of any damaged product within 7 days of delivery to initiate the return process.

Cancellation of Orders: Should you have a change of heart and wish to cancel your order, we accommodate cancellation requests within 24 hours of purchase. Kindly raise a cancellation request, and our team will ensure a prompt refund process.

Refund Process: Once your return or cancellation request is approved, we will initiate the refund process. Refunds will be issued via the original payment method used during the purchase. Please note that it may take a 7-10 business days for the refund to reflect in your account, depending on your financial institution's processing time.

Contact Us: If you have any queries or require further assistance regarding our return and refund policy, please feel free to reach out to our customer support team. We are dedicated to ensuring your satisfaction and will be happy to assist you in any way we can.

At The Karat Store, your happiness is our priority, and we are committed to delivering exceptional service at every step of your shopping journey.

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Thank you for choosing The Karat Store for your jewelry needs.

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