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FAQ

Do you provide International delivery?

Absolutely! We proudly offer international delivery services. Wherever you are in the world, The Karat Store is dedicated to ensuring that our exquisite jewelry reaches you safely and securely. Our international shipping is designed to bring the beauty of our collections to customers around the globe. Feel free to explore our website, select your favorite pieces, and rest assured that we'll deliver them to your doorstep, no matter where you are. For specific shipping details and inquiries, please reach out to our customer support team, and they'll be happy to assist you.

How do I return an item?

Returning an item to The Karat Store is a straightforward process. Log in to your account, navigate to "Order History," and select the order with the item you wish to return. Follow the prompts to initiate the return, pack the item securely, and include a copy of the packing slip. Label the package with the provided return address and ship it using a traceable method. Monitor the return status, and once received, we'll process the refund or exchange. For more details, you can contact our customer support or visit our return policy page. Your satisfaction is our priority, and we're here to assist you at every step of the way.

What is your returns policy?

Visit our Return Policy page on our website for detailed information on our return process, conditions, and any specific instructions. We strive to make your return experience with The Karat Store as transparent and hassle-free as possible. If you have further questions or need assistance, please don't hesitate to reach out to our customer support team. Your satisfaction is our priority, and we are here to ensure a seamless shopping experience.

How do I track my order?

Tracking your order with The Karat Store is a simple process. Once your order has been shipped, you will receive an email containing a tracking number and a link to the carrier's website. Simply click on the provided link or enter the tracking number on the carrier's website to access real-time updates on the status and location of your package. If you have an account with us, you can also log in to track your order in the "Order History" section. For any assistance or inquiries regarding your order status, feel free to contact our customer support team at thekaratstore@gmail.com or +91 9351258340. Your satisfaction is our priority, and we are here to ensure you stay informed every step of the way.

How can I contact your couriers?

Contacting the courier handling your shipment is easy. Once your order has been dispatched, you will receive an email containing the tracking number and the courier's contact information. Use the provided tracking number on the courier's website to access their customer support details. If you have any specific concerns or questions about your delivery, reach out to the courier directly through the contact information provided on their website or in the tracking email. For additional assistance or if you encounter any difficulties, please feel free to contact our customer support team at thekaratstore@gmail.com or WhatsApp us on +91 9351258340 . We are here to ensure a smooth and transparent delivery process for you.

What are your delivery options?

For our global customers, we provide international delivery services to ship our exquisite jewelry worldwide. Experience the beauty of The Karat Store, no matter where you are.

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