Shipping policy

Processing time

All pieces are made to order. Production takes approximately 4 business days before dispatch. Engagement rings, personalised pieces and bespoke orders may take longer; where this is the case we will tell you before production begins.

Delivery

We ship worldwide by DHL. Transit normally takes approximately 4 business days after dispatch.

Delivery is free on all orders, with no minimum value.

All shipments are fully insured in transit and require a signature on delivery. A tracking number is emailed to you at the point of dispatch.

Delivery estimates

Production and transit times are estimates, not guarantees. Customs inspection, carrier delays, severe weather and public holidays can extend them. We will keep you informed if your order is affected.

Address accuracy

Please check your delivery address carefully at checkout. We cannot redirect a parcel once it has been dispatched, and we are not able to accept responsibility for parcels delivered to an address supplied incorrectly.

Customs, duties and taxes

Import duties, taxes and customs charges are determined by the destination country and are not included in the price paid to us. Where such charges apply they are the responsibility of the recipient and are collected by the carrier at or before delivery.

Lost or damaged shipments

If a shipment is lost or arrives damaged, contact contact@thekaratstore.com. Shipments are insured and we will resolve it with the carrier on your behalf.