Refund policy

Returns

You may return any piece within 60 days of delivery for a full refund. Returns are free: we provide a prepaid, insured return label.

To start a return, email contact@thekaratstore.com with your order number. Items must be returned unworn, in their original packaging, with any certificates supplied.

Refunds

Once your return reaches us and has been inspected, we refund the full purchase price to your original payment method. Depending on your bank or card issuer, the funds may take a further 5 to 10 business days to appear on your statement. Original shipping was free, so there is nothing to deduct.

Resizing and exchanges

If a ring does not fit, we will resize it rather than refund it, at no charge. Full eternity bands, where stones run the entire circumference, generally cannot be resized and must be remade; we will tell you which applies before you send anything back.

Items that cannot be returned

Personalised and engraved pieces are made to individual specification and cannot be resold, and so are not eligible for return unless they arrive faulty or materially different from what was ordered.

Pieces that have been worn beyond trying on, damaged, altered, or resized by a third party are not eligible for return.

Faulty or incorrect items

If a piece arrives faulty, damaged in transit, or is not the item you ordered, contact us and we will repair, replace or refund it at our cost, including postage in both directions. This is in addition to, and does not limit, any rights you have under the consumer law of your own country.