You have 60 days from delivery to return any piece, and returns are free.
How it works
- Email contact@thekaratstore.com within 60 days of delivery and tell us your order number.
- We send you a prepaid, insured return label.
- Send the piece back in its original packaging, unworn, with any certificates it came with.
- We refund you to your original payment method once the piece reaches us and passes inspection.
Buying as a Christmas gift
The 60 days run from delivery, so anything ordered for Christmas is comfortably inside the window well into February. If you are giving a ring and are unsure of the size, order the size you think is closest — we would rather resize it in January than have you spoil the surprise. Order by Monday 14 December 2026 for delivery before Christmas.
Resizing and exchanges
If a ring does not fit, you do not need to return it for a refund. Tell us the size you need and we will resize it. Most rings can be resized; some settings, particularly full eternity bands, cannot be resized without being remade, and we will tell you plainly which case yours is.
Exchanges for a different piece work the same way as a return: we refund the first piece and you place a new order, so you are never waiting on us to process two things at once.
What we cannot take back
Personalized and engraved pieces are made for one person and cannot be resold, so they are not returnable unless the piece arrived faulty or not as described. We will always say so at the point of order.
Pieces that have been worn, damaged, altered or resized by another jeweler fall outside this policy.
If something is wrong
If a piece arrives faulty or is not what you ordered, email us. We will fix it, remake it or refund it, and we cover the postage both ways.