About 8 business days in total. The Karat Store makes every piece to order in solid gold, which takes roughly 4 business days to make and dispatch, plus roughly 4 business days in transit by DHL. Delivery is free worldwide. Engagement rings and personalized pieces sit at the longer end of that range.
The timeline, stage by stage
| Stage | How long | What happens |
|---|---|---|
| Order confirmed | Same day | You receive an order confirmation by email |
| Making | About 4 business days | The piece is made in solid 10K, 14K or 18K gold and quality checked |
| Dispatch | End of making | A DHL tracking number is emailed to you |
| In transit | About 4 business days | Insured, tracked, signature required on delivery |
| Total | About 8 business days | Order to doorstep |
Business days exclude weekends and public holidays, so an order placed on a Friday effectively starts on the following Monday.
Why made to order takes longer than stock
Nothing is held on a shelf and nothing is plated. When you order, the piece is made in solid gold for you. That is real bench work rather than picking an item from a warehouse, and it is the reason the gold is solid 10K, 14K or 18K throughout rather than a thin layer over base metal.
Lab grown diamonds are IGI certified, moissanite is GRA certified and natural diamonds are GIA certified. Moissanite is its own stone, not a diamond.
How this compares
| Type of purchase | Typical wait |
|---|---|
| In-stock high street piece | Immediate to a few days |
| The Karat Store, made to order | About 8 business days |
| Fully bespoke or custom design | Several weeks |
If you need it by a particular date
There is no paid express upgrade to buy — delivery is already free worldwide with no surcharge. If you have a date to hit, email contact@thekaratstore.com before you order and you will get an honest answer rather than a hopeful one. For Christmas 2026, order by Monday 14 December 2026; see Christmas Delivery Deadline 2026.
If a piece will take longer than the usual range, you are told before work starts, not after.
If the size is wrong when it arrives
Returns are free for 60 days from delivery, and most rings can be resized rather than returned. See Ring Sizing and Returns & Exchanges, or Shipping & Delivery for full delivery detail.
Common questions
Is shipping included in the 8 business days?
Yes — about 4 business days to make and dispatch, plus about 4 in transit.
Do business days include weekends?
No. Weekends and public holidays are excluded.
Can I pay to have it made faster?
There is no paid express option. Email before ordering if you have a deadline.
Is my parcel insured?
Yes, fully insured in transit, tracked, and a signature is required on delivery.
Who pays import duties?
Duties are set by the destination country and collected by the carrier where they apply.
Questions
Email contact@thekaratstore.com or message WhatsApp +1 647 547 3342 and a person will answer you.